Frequently Asked Questions

Bluetooth

Our radios that include Bluetooth features only contain receivers - they can only receive Bluetooth signals from another device such as a smartphone or tablet. To stream music to headphones or a speaker via Bluetooth you require a separate Bluetooth transmitter. This would plug into the appropriate headphone or line out socket on the radio. We do not recommend a specific brand of Bluetooth transmitter; however, any that feature a 3.5mm headphone connection should work.

Perform a factory reset on your radio. Refer to your user manual for instructions or contact us for further assistance. If you have an iPhone: open the settings app, tap on "General", "Reset" then "Reset network settings". Your iPhone will then restart - the Wi-Fi and Bluetooth memory of your iPhone will be deleted. You should then be able to successfully establish a Bluetooth connection between your iPhone and the radio. If you have an Android phone: find the "Reset network settings" option within settings and follow the on-screen instructions.

DAB

Unfortunately if your DAB radio was produced before 2014 then it is highly unlikely it will support the new DAB+ format. We are sorry to say these radios cannot be upgraded.

This distinctive 'bubbling' sound is caused by poor signal. Usually this can be addressed by ensuring the aerial is fully extended and try to move the angle of the aerial for the best receiption. If necessary, moving the radio a short distance may also improve the situation.

The radio station may be broadcasting using a newer DAB standard known as DAB+. Even if your radio is not compatible with DAB+, on some of the older radios these radio stations may still appear in the station list; however, they will be silent as the radio is unable to decode them.

Not yet. BBC services currently cover approximately 97% of the population and commercial services cover 90%. We recommend using the DAB postcode checker on the home page to identify which stations you can receive.

The postcode checker gives a good rule-of-thumb guide as to whether DAB services are available in your area. However, it can't take into account local conditions, obstructions or building materials. If you are having difficulty receiving a good signal, try moving your radio to a slightly different location and do another auto tune. Other suggestions for improving localised reception problems are to extend the aerial fully or move the aerial (particularly wire aerials - try different places to stretch it out). It may be necessary to use an external aerial if this does not resolve your problem.

If you were to listen to the same station on two radios, one analogue and one DAB, you would notice a slight delay on the digital radio. All station transmissions start as an analogue broadcast, these are then transformed into a digital transmission. In order for your radio to play its audio, it must buffer and then decode the digital signal. This process usually takes a few seconds – resulting in the delay.

This depends on which digital radio player you have and the country you are in. Most of Europe and Asia implement the DAB transmission system however it is currently unavailable in the Americas. The UK typically uses DAB with an increasing use of DAB+ for new stations, whereas DAB+ is used across most of Europe and Asia. Roberts Radios manufactured after 2014 should all support DAB+ and are therefore able to access digital radio stations abroad. If you are unsure, please verify if your user manual mentions DAB+ or contact us for assistance. Before taking your radio abroad, we recommend performing a factory reset and switching the radio off prior to its scan for radio stations. It will automatically scan for available radio stations when using it in your new location.

In addition, unless you are using the radio off batteries, please ensure if the radio has a mains adapter is compatible with the country you are are travelling too.

Internet Radio

Our radios can connect to public networks; however, if the network in question uses a webpage to grant you access to the internet, this will not work as our radio are unable to display webpages. We recommend contacting the network administrator to verify if they can provide your radio with direct access to their network without additional security requirements.

In our current range, the following radio models support Deezer - Revival iStream 3, Stream 67.

None of the radios in our range currently support Google Play Music.However you could use an app on your portable device to stream your Goolge Play Music via Bluetooth

In our current range, the following radio models support Spotify Free - Revival iStream 3, Stream 67, Stream 94i Plus.

In our current range, the following radio models support Spotify Premium - Revival iStream 3, Stream 218, Stream 67, Stream 94i, Stream 94i Plus.

In our current range, the following radio models support TIDAL - Revival iStream 3, Stream 67, Stream 94i Plus.

None of the radios in our range currently support YouTube Music. However you could stream your You Tube Music to your radio via Bluetooth. Please note there maybe a timing issue between the video and audio

In our current range, the following radio models support Amazon Music - Revival iStream 3, Stream 67, Stream 94i Plus

None of the radios in our range currently support Apple Music. However, you may be able to access Apple Music using an app and then stream to your product via Bluetooth from your Apple device.

The easiest way to change the language to English is to firstly switch your radio to the "Aux In" mode using the mode button. Then, press and release the menu button. You should see two options - select the first option. Next, look for an option that says either Langue, Sprache, Lingua, Sprog, Talen, Kieli, Sprak, Jezyk, Idioma, Dil or Iaith. You should then be able to select English from the list of languages.

This usually means that the network password has been entered incorrectly and that the connection was therefore refused by the selected modem/router. Please ensure you are connecting to the correct network (usually marked as SSID or Network Name on your modem/router). Try entering the network password again keeping in mind that the password is case sensitive. If the radio still shows "Failed to connect" after re-entering the network password, please double check that you are entering the Wi-Fi password and not the admin password for your router.

This usually means that your modem/router is blocking the connection. You can try resolving the issue by unplugging your modem/router for 10 seconds and then plugging it back in. Once all of the lights on the router are back to normal, attempt the connection again. Should problems persist, please contact us for assistance.

If the mesh network is not configured correctly there can be an illegal data / address conflicts which will cause the product to reboot. If you go into the mesh network settings, and ensure the ‘DHCP & NAT’ setting is changed from ‘Automatic’ to ‘Bridge’. Then log back onto the network. Should the problem persist please refer to your mesh network provider

This could be down to the setting in your router preventing peer to peer communication. Please refer to the handbook which came with the router, ensuring it has been enabled for peer to peer communication

Other

Please go to our main page of our website: www.robertsradio.com or contact our sales team

If you have an internet radio, the option to update the software on your radio can be found under Menu => System Settings => Software Update => Check Now. If an update is available, the radio will request confirmation before it downloads and installs the necessary updates. It is important to not unplug the radio or disconnect your modem/router from mains power during the update process.

If the radio turns on, indicates 'now tuning' and fails to respond to any button presses, you will not be able to carry out a factory reset. Please try following these instructions:

1. Remove the power adapter from the mains supply and leave it disconnected for about 30 seconds.

2. Reconnect the power adapter to the mains supply.

3. Turn the radio on.

4. Switch to FM mode as soon as possible after the device powers on, (if unsuccessful, please repeat starting at step 1).

5. Perform a factory reset as described in your user manual.

Please refer to the manual for your radio, which is available here. Please contact us in the event that you require further assistance.

Yes. Many manuals are available to download free of charge from our website. Alternatively, if you prefer a printed version we can provide these at a nominal cost. Please drop us a line [email protected] or using the contact us form. [email protected] for further assistance.

None of our current models provide this functionality; for some of our older models, this function enabled you to pause live radio and continue listening at a later time.

Parts

We recommend waiting for two weeks from the order date due to possible delays in the postal system. If you have not received your order and it was placed more than two weeks ago, please drop us a line [email protected] or using the contact us form.

It is possible to obtain a replacement adaptor under warranty. Please drop us a line [email protected] or use the contact us form. Terms and conditions apply.

It is possible to obtain a replacement remote control under warranty. Please drop us a line [email protected] or using the contact us form. Terms and Conditions apply.

Per the guarantee at the rear of your user manual, damaged or broken aerials cannot be replaced under guarantee. It Is possible to purchase a replacement aerial by ordering on-line from our website, otherwise Please drop us a line [email protected] or use the contact us form for further assitance.

Many accessories are available to buy by clicking here. If the accessory you require is not listed, please drop us a line [email protected] or use the contact us form for further assistance.

Many accessories are available to buy on our website. If the accessory you require is not listed, please drop us a line [email protected] or use the contact us form for further assistance.

Many accessories are available to buy on our website. If the accessory you require is not listed, please drop us a line [email protected] or use the contact us form for further assistance.

Repairs

Repairs are usually completed within 10 working days from when the radio is received at our repair centre.

We are able to offer out of warranty repairs on many models. If you know your model number, please go to our support website to find out the cost of repairing your radio. If your model is not listed, please drop us a line [email protected] or use the contact us form. for further assistance.

If you purchased your radio from Amazon directly (not a third party seller), John Lewis, Argos, Currys PC World or Fenwicks and the product fails during the warranty period, then please contact them for assistance. For all other retailers please book a repair by going to our support website.