Roberts Returns Process

Faulty Products

Your product is designed to give you many years of entertainment and use. However, in the rare instance that your product has developed a fault we are here to help.

You will find much of the information you require on our website, in our FAQ’s, user guides, quick start guides or the opportunity to book a repair. If you can’t find what you are looking for our Customer Care team are on hand to assist you, you can call them on  03330 142505 (National Rate) 9am to 4.30pm Monday to Friday.

All repairs are undertaken by our third party repair partner Roberts Radio Technical. is a division of Advanced Electronics & Logistics Ltd, Qualtronyc Business Park, High Street, Princess End, Tipton, West Midlands, DY4 9HG, United Kingdom, registered in England, No. 04745402, VAT number GB in Great Britain.

These terms and conditions do not affect your legal rights. We are required by law to tell you that sales can be concluded in English only and that we do not file copies of customer contracts.


Returns and Refund 

Incorrect Goods

If the order you have received is incorrect, please contact our Customer Care Team to discuss. Once an authorisation has been granted, then return it to us within 28 working days unused and in its original packaging and you will not be charged.

Damaged or Defective Goods

All our products come with a standard manufacturing guarantee entitling you to a free of charge repair or in some instances a replacement. Simply contact our Customer Care team who will talk you through the next steps or fill out our online repair request form.

Right to Cancel

If you're not happy with the product you've received, you have 14 days within receiving your product(s) to let us know that you'd like to cancel and receive a refund. Once you've told us, you have another 14 days to return the product(s) to us, and we will arrange a refund. Before returning the product(s) to us at your own cost, we ask that you include confirmation of your order so that we can process your refund.

If you've changed your mind about a purchase and we've not yet despatched it, give our Customer Care team a call and they will check the status of your order.

After notifying us, please send any returns to:

Roberts Radio Returns
XPOLogistics, c/o Glen Dimplex Home Appliances
Eastern Rise, off Stanley Matthews Way
Trentham Lakes

For quality reasons we have to inspect the goods you have returned, to ensure they have been returned to us

in full and in good condition. Upon completing a satisfactory validation of the goods returned and provided that you return your item(s) in accordance with these Terms, we will issue you with a returns authorisation.

On returning faulty items please ensure you comply with the returns guidelines as set out above. Failure to meet these conditions may result in your return not qualifying for a refund or replacement.

This guarantee does not cover faults caused by accident, neglect, inexpert fitting, misuse, cosmetic damage or normal wear and tear.

If you have any questions, or you are unsure about anything, please give us a call directly on  03330 142505 (National Rate) 9am to 4.30pm Monday to Friday, or drop us a line via our Contact Form